Pocketa
Download
How can we help?
Quick answers to the questions people ask most. Still stuck? Write to us, a real person answers.
How do I update Pocketa?
Android version from this website: when a new version is out, Pocketa shows an Update card on the home screen. Tap Update and confirm the install. You can also look yourself under Profile, Check for updates.
iPhone: updates come through the App Store like any other app.
How do I activate a license code?
License codes work in the Android version from this website. Open Profile, tap Pocketa Plus, then Enter license code, and type the code you received (it looks like PKT-XXXX-XXXX-XXXX). Plus unlocks right away.
A code works on a limited number of phones. Moving to a new phone? Open the same screen on the old phone and tap Remove from this phone first, or ask us to reset it.
How do I cancel or change my subscription?
iPhone: open Settings, tap your name, then Subscriptions, then Pocketa.
Google Play: open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions.
In Pocketa, Profile, Subscription takes you to the right place. Plus stays active until the end of the period you paid for.
I have a new phone. How do I get Plus back?
Sign in to the store with the same Apple ID or Google account, open Pocketa and tap Restore purchases on the Plus screen.
How do I move my data to a new phone?
Your data lives only on your phone, so you move it yourself. On the old phone open Profile, Export all my data, and send the backup file to yourself. On the new phone open Profile, Restore from backup, and pick that file.
Receipt photos are not part of the backup file. If you need them, export a receipt archive (ZIP) under Profile, Exports.
How do I get better receipt scans?
Lay the receipt flat, use good light and keep the whole receipt in the frame, from the store name down to the total. Long receipts work best when you scan them in one go from a little further away. You can always fix a line before you save.
How do I import my bank statement?
Download a CSV, OFX or QIF statement from your bank's website or app (George, Revolut, N26, Sparkasse, PayPal and most others work). In Pocketa tap Import on the home screen and choose the file. Transactions you already have are skipped. PDF statements are not supported yet.
How do I export for my accountant?
Open Profile, Exports. Pick the period and choose a PDF report, an Excel workbook, CSV, DATEV, the mileage log or a ZIP with all receipts. Please have exports checked by your accountant before you file anything.
Can I turn off the anonymous statistics?
Yes. Open Profile, Settings, Privacy and switch off Anonymous usage statistics. Pocketa works exactly the same without them. What they contain is explained in the Privacy Policy.
How do I delete all my data?
Open Profile and tap Delete everything, or simply uninstall the app. Since there is no Pocketa account, there is nothing else to delete on our side.